Ordering policy

Payment should be received within a period of 10 days. If payment has not been received within this period, the order will be cancelled without warning.

We strive to ship all orders within three business days after payment has been received. It may occur that orders will be shipped later than three days.

Customer pays postage based on total package weight and location. These costs will be the lowest possible and standard shipping will be used. This means that there is NO tracknumber for your order* and – even though we guarantee your order is carefully packed and sent from our side –  we cannot be held responsible for any possible errors occurring after the order has been handed over to the post service.

If you are interested in a different shipping method or Track & Trace (which will affect shipping costs), please email us at info@aratron-productions.com.
*Behalve voor brievenbuspakjes en pakketten binnen Nederland; indien gewenst kunnen de Track & Trace nummers van deze orders via info@aratron-productions.com opgevraagd worden.

All items, excluding clothing, cannot be returned unless they are defective. Clothing items can be exchanged for a different size, but customer is responsible for all shipping costs. No items can be returned without first obtaining a Return Authorization. Please email info@aratron-productions.com to obtain authorization. If you have any questions regarding our return policy, please mail us before placing an order.

Aratron Productions will never sell or distribute any customer information. All information is kept private and will only be used to complete orders. We respect the privacy of our customers.